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Support & Warranty
Limited Warranty
Hitachi Global Storage Technologies (“Hitachi GST”) including G-Technology by Hitachi Limited
Warranty for External Hard Disk Drives
What does this limited warranty cover?
This Limited Warranty applies to new Hitachi GST external storage Products purchased from an
authorized Hitachi GST dealer by the original purchase for normal use and not for resale. Hitachi
GST warrants that a covered Product is free from defects in materials and workmanship, with the
exceptions stated below.
How long does limited warranty coverage last?
This limited warranty lasts for 3 years or a xed period from date of purchase, depending on when
and where it was originally purchased. To determine the warranty specically for your Product, visit
www.g-technology.com. A valid Proof of purchase may be required to Prove eligibility. If you do
not have a valid Proof of purchase, the limited warranty period will be measured from the date of
sale from Hitachi GST to the authorized distributor.
What does this limited warranty not cover?
The limited warranty does not cover damage resulting from commercial use, misuse, accident,
modication or alteration to hardware or software, tampering, unsuitable physical or operating
environment beyond Product specications, imProper maintenance, or failure caused by a Product
for which Hitachi GST is not responsible.
There is no warranty of uninterrupted or error-free operation. There is no warranty for loss of
data—you must regularly back up the data stored on your Product to a separate storage Product.
There is no warranty for Product with removed or altered identication labels.
HITACHI GST DOES NOT ProVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FIT-
NESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION
OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. Hitachi GST is not
responsible for returning to you Product which is not covered by this limited warranty.
What must you do?
If you are having trouble with a Product, before seeking limited warranty service, rst follow the
troubleshooting Procedures that Hitachi GST or your reseller Provides.
To obtain limited warranty service, you must rst obtain a Return Materials Authorization (RMA)
and ship-to address by contacting G-Technology by Hitachi at http://www.g-technology.com/
support. Please follow the instructions found on the website. You must return the covered hard
warranty
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